Reference

How 100cui Handles Your Personal Data

This Privacy Policy sets out exactly what data 100cui collects when you open an account, make a deposit via Touch 'n Go eWallet or Boost, and interact with our lobby — and how we store, use and protect it.

Account data collected at registrationPayment activity via Touch 'n Go eWallet, Boost, GrabPayCookies and session dataYour right to request, correct or delete dataHow to contact us on privacy matters
100cui How 100cui Handles Your Personal Data
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of the data we hold on you, ask us to correct inaccurate details, or raise a concern about how your information has been handled, reach out through any of the channels below. We aim to acknowledge privacy requests within a reasonable timeframe and will keep you updated on progress via the same channel you used to contact us.

Live Chat Start a live chat session directly from the lobby. Our team can log your privacy request and escalate it to the relevant team on your behalf.
Email Support Send your data request or privacy concern to our support email. Include your registered account email so we can locate your record promptly.
Account Help Page Navigate to the Help section inside your account dashboard to submit a formal privacy request. This route creates a logged ticket with a reference number.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply standard security practices across every part of the platform — from the moment you log in to when a withdrawal is processed. SSL encryption covers all data in transit between your device and our servers. Session cookies keep your lobby state intact while you browse; you can manage or clear these through your browser settings at any time. We retain account data for as long as your account remains active and for a further period as required by applicable law.

SSL Encryption

All data exchanged between your device and our platform — including account login and payment details — travels over an encrypted SSL connection to prevent interception.

Cookie Management

We use session and analytics cookies. You can review or adjust cookie preferences through your browser settings; disabling some cookies may affect how certain lobby features load.

Data Retention

We keep your account data while your account is active. When an account is closed, we retain only what is required by law and delete the rest within a defined period.

Third-Party Access

Payment processors like Touch 'n Go eWallet and GrabPay receive only the transaction data needed to complete a deposit or withdrawal — no additional personal details are passed.

Common Questions About Your Data at 100cui

These are the questions we get most often about how personal data works on this platform. If your question is not covered here, our live chat team can connect you with someone who handles privacy matters directly.

We collect your name, email address, date of birth and contact number at registration. This is used to verify your identity and secure your account against unauthorised access.

No. When you deposit via Touch 'n Go eWallet, Boost or GrabPay, only the transaction reference, RM amount and timestamp are logged. Your e-wallet login credentials are never stored on our side.

Submit a request through live chat or via the Help section in your account dashboard. Include your registered email so we can identify your record and respond through the same channel.

Yes. You can request deletion through our support channels. We will remove data that is no longer required by law, and confirm once the deletion has been completed on our end.

Only where legally required or with payment and verification partners who process data on our behalf under strict contractual terms. We do not sell personal data to any marketing or advertising third party.

We retain the minimum data required by applicable law after account closure and delete everything else within a defined period. You can ask our team for the specific retention timeframe that applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.