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Terms Conditions That Apply to Your 100cui Account

These terms set out what you agree to when you open and use your 100cui account — covering how deposits clear, how withdrawals are processed, and what we each expect from this arrangement.

Account eligibility applies where local law permitsCovers Touch 'n Go eWallet, Boost, GrabPay depositsGoverns withdrawals and account verificationUpdates communicated via account notice

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What These Terms Cover and How They Work

100cui Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 100cui, you confirm that you have read, understood, and accepted these terms. They apply each time you log in, make a deposit, or request a withdrawal. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, the transaction

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is subject to both our terms and the respective payment provider's own conditions — keep that in mind if a payment query arises. We reserve the right to update these terms at any time; when we do, we will post a notice inside your account dashboard
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before the change takes effect. Continuing to use the platform after that notice counts as acceptance. These terms are governed by and interpreted according to applicable law in the jurisdiction where access is permitted. If you are accessing from a region where online account-based gaming is
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restricted or unlicensed, you are responsible for checking your local law before proceeding. We do not make eligibility decisions on your behalf. Account suspension, fund holds, and verification requests are all actions we may take if we detect activity that conflicts with these terms — this
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includes mismatched identity documents, unusual deposit patterns, or breach of the fair-use rules set out in the promo section of your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear — or if you want to raise a concern about how a rule has been applied to your account — our support team is the right first stop. You can reach us through live chat inside your account, or by submitting a query through the contact form. We aim to respond to terms-related questions within one business day, and account-restriction queries are treated as a priority.

Live Chat Start a chat from inside your account. Quote your account ID for faster handling of any terms or restriction query.

Contact Form Submit a written query through our contact form. Include your registered email so we can pull up your account and reply accurately.

Account Notice Board Check the notice section in your account dashboard. Terms updates and policy changes are posted there before they take effect.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We keep account data and transaction records in line with standard data-handling practices — your deposit history, withdrawal requests, and account verification documents are stored securely and accessed only by authorised team members. Players in Kota Bharu and across Malaysia access the platform on mobile, so session security and account integrity checks run continuously. Here is how we handle the key areas these terms touch.

Data Retention

We hold your account records and transaction history for as long as your account remains active, and for the legally required period after closure. You may request a summary at any time.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Cookies and Session Tracking

We use session cookies to keep you logged in and to track which pages load correctly on your device. You can clear cookies via your mobile browser settings without affecting your account balance.

Requesting Changes

To update your registered details — email, phone number, or linked payment method such as Touch 'n Go eWallet — submit a verified request through live chat. Identity confirmation is required before any change is applied.

Common Questions About These Terms

These are the questions we get most often about how the terms work in practice — covering account eligibility, payment rules, what happens if terms change, and how to contest a decision made on your account.

Yes, terms can be updated. We post a notice inside your account dashboard before any change takes effect. Logging in after that notice means you have accepted the updated version.

Eligibility depends on local law where you are accessing from. It is available where local law permits. You are responsible for checking whether your specific location allows account-based online gaming.

We may suspend your account, place a hold on your balance, or request additional verification documents. We will contact you via your registered email with the reason and next steps.

Yes. Contact our support team through live chat or the contact form and quote your account ID. We will compile your transaction records and send them to your registered email address.

They do. When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, both our platform terms and the payment provider's own conditions apply. Disputed transactions should be raised with support first.

Submit a request through live chat and our team will walk you through the identity verification step. Changes to linked payment methods — including GrabPay or Boost — require confirmation before they go live.

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